Payment Security
We ensure the security of your transactions: all payments are exclusively processed through the 3D Secure system, providing a high level of protection and confidentiality. Your card data is securely protected, allowing you to confidently utilize our services.

Description of the refund/cancellation process:
We strive to provide our clients with high-quality services and complete satisfaction from partnering with our IT company. However, we also understand that there may be situations where clients need to cancel or return ordered services. In such cases, we offer the following refund/cancellation process:

1. Client communication: The client should contact our customer support team using the provided contact information to inform us of their intention to cancel or return the ordered services. It is preferable to provide information about the order, including the order number and purchase date.
2. Conditions verification: Upon receiving the cancellation or refund request, our team will review the terms and obligations accepted according to our policies and contract.
3. Issue resolution: Depending on the type of service and project stage, our team will determine how to resolve the cancellation or refund issue. This may include recalculating the cost of the services, partial refund, or providing alternative solutions agreed upon with the client.
4. Agreement and confirmation: After identifying a suitable resolution, we will reach out to the client to discuss the proposed options and obtain consent for further actions. This may involve signing relevant documents or agreements to complete the cancellation or refund process.
5. Process execution: Upon receiving client consent, our team will proceed with the cancellation or refund procedure according to the agreed-upon terms. We strive to process requests in a timely manner; however, the execution timeline may vary depending on the complexity of the project and other factors.
6. Feedback: We value our clients' opinions and welcome feedback regarding the cancellation or refund process. If clients have any questions or require additional assistance, our team is always ready to provide the necessary support.

We hope that the above-described refund/cancellation process ensures transparency and convenience for our clients. If you have any questions regarding the process or require further information, please feel free to reach out to us, and we will be happy to assist you.